Telekom Malaysia Berhad: Unable to make phone call only including 100

Email: help@tm.com.my

Problem: Unable to make phone call only including 100
Group Corporate Communication
Telekom Malaysia Berhad

Dear Sir/ Madam,
- Contact person: XXX
- Contact number: XXX
- House Number: XXX
- Date and time: 5 Aug 2014
- Problem: Unable to make phone call only including 100
*Full Name:XXX
*Address: XXX
*Telephone:XXX

Reply Letter from TM:
Dear XXX
Thank you for contacting TM.
Referring to your e-mail dated 5th August 2014 on telephone line issue, and as per our tele-conversation on 5th August 2014 (Time: 4:32 PM), we would like to confirm that the matter has been explained. Kindly be informed we have forwarded this issue with reference report number XXX to the respective department for further assistance. Our Technical Team will contact you within 24 hours to arrange for restoration. Nevertheless, we would like to express our high appreciation for your patience and understanding.
For further assistance or feedback, kindly e-mail us at help@tm.com.my .
Alternatively, you can also contact TM at 100 or via mobile at 1300-888-123 (call charges applicable according to Telco provider), choose language, select "Report Service Fault". 
We hope we have addressed your concern and look forward in serving you better.

Regards,
Sakila Mohd Zain
Customer Service Support,
Telekom Malaysia
www.tm.com.my

Today: 6th August 2014
The technician came and everything now settle.